Refund policy

RETURNS & EXCHANGES

We want the shirt to fit and we want you to love it. If the size is wrong, an exchange is the fastest fix and it carries no restocking fee — that is the path we recommend. Returns for refund and exchanges work differently, so please read the one that applies to you.

Both start in the same place: sign in to your account at capekennedyclothing.com/account with the email you ordered with, open the order, and choose Request return. See HOW TO START below.

THE 14-DAY WINDOW

You have 14 days from the date of delivery, as confirmed by carrier tracking, to request a return or an exchange. After 14 days we cannot accept the item back. This applies to returns and exchanges alike.

Anything sent back to us must be:

  • Unworn and unwashed, in excellent condition
  • With all tags attached
  • In its original packaging

Items that arrive worn, washed, damaged, or without their original packaging will not be accepted.

PRE-SALE AND PRE-ORDER ITEMS — ALL SALES FINAL

Pre-sale and pre-order items cannot be returned, exchanged or cancelled once the order is placed. Each pre-order run is produced to order, so we cannot take a shirt back into stock or swap it for a different size. This is stated on the product page and in your cart before you check out, and pre-order items are shown as not eligible in the returns portal. Please use the Size Charts before ordering.

The one exception: if a pre-order item arrives damaged, defective, or we send the wrong item, the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full — no fee, no return shipping cost, no time limit.

FINAL SALE — THE BONEYARD, DISCOUNTED SHIRTS, SOCKS AND CUSTOM WORK

Shirts in The Boneyard, and any shirt sold at a clearance or discounted price, are FINAL SALE. They cannot be returned and they cannot be exchanged — including for a different size. This is stated on the product page before you add to cart, and Final Sale items are shown as not eligible in the returns portal, so a request cannot be submitted for them. Please use the size guide before ordering.

This is what lets us sell these shirts at the price we do. They are the last of their run, and once one leaves us we can't put it back into sellable stock.

Socks and sock bundles are also final sale — for hygiene reasons they cannot be returned or exchanged once shipped. Custom design work, production samples and B2B/bulk orders are final sale and are governed by the terms agreed for that project.

The one exception: if a Boneyard or discounted shirt arrives damaged, defective, or we send the wrong item, the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full — no fee, no return shipping cost, no time limit. Final sale never means we ship you something faulty and keep your money.

SIZING — PLEASE USE THE SIZE GUIDE

Every shirt we sell has its full garment measurements published in our Size Guide — chest, hem, length and sleeve — taken directly from the factory specification, along with instructions for taking each measurement. Chest and hem are given as full circumference so you can compare them against a shirt you already own and wear.

Choosing your size is your decision, and the Size Guide is how we support it. We sell online and cannot see you, assess your build, or judge how you like a shirt to sit. For that reason we do not recommend sizes. If you write to us with a sizing question we will gladly send you the exact measurements for any size, but that is a restatement of the published chart — it is not a fitting recommendation, and it should not be relied on as one.

A NOTE ON MEASUREMENTS — THESE ARE GARMENTS, NOT MACHINED PARTS

Our shirts are cut and sewn from woven cloth by people, not stamped out of metal. Cloth stretches, moves under the cutter, and settles once it is sewn and pressed. We hold our factory to the specifications published in the Size Guide and we check against them, but a normal variance of 1–3 cm (about ⅝″–1¼″) is inherent to garment manufacturing and is present in every clothing brand you own, whether or not they tell you about it. This applies to each measurement exactly as it is published, including the full-circumference chest and hem figures.

A shirt measuring within this variance is a correctly made shirt and is not considered defective or mis-sized. It is one of the reasons we suggest comparing our measurements against a shirt you already wear rather than to a body measurement alone, and taking the larger size if you are between two.

A shirt that fits differently from how you hoped is not a fault in the garment. In that case the ordinary terms on this page apply: the 14-day window, the exchange and refund conditions, and return shipping at the purchaser's cost. Final Sale items remain final sale.

If a shirt falls clearly outside that variance — noticeably mis-cut, mis-graded, or badly out of proportion to its stated size — that is a manufacturing defect, not a sizing preference, and the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full: no fee, no return shipping cost, no time limit. Send us a photo with a tape measure across the flat garment and we will make it right.

Everything below applies to full-price shirts.

EXCHANGES — you want a different size or a different shirt

  • Request your exchange within 14 days of delivery, through your account (see HOW TO START). Choose the reason that fits — for example Too small or Too large — and in the note tell us the size (or the shirt) you want instead.
  • There is no restocking fee on an exchange. When we approve your request we mark it as an exchange, confirm the replacement, and remove the restocking fee.
  • Return shipping is at the purchaser's cost. Ship the original back to the address below with the carrier of your choice; the approval email includes the instructions. We do not deduct a return shipping charge from an exchange.
  • If you're exchanging for something at a higher price, you pay the difference. Lower price, we refund the difference.
  • Your replacement ships as soon as we receive and inspect the original.
  • Same-shirt size swaps on full-price shirts are approved as a matter of course — usually the same business day.

Return address:
Cape Kennedy Clothing
728 West Ave #6033
Port St. John, FL 32927

IF THE SIZE YOU WANT IS OUT OF STOCK

  • If we have your size in stock, the 14-day window applies exactly as written above.
  • If we don't have it, we will tell you, and we waive the 14-day window while you wait for it to come back. You will never lose an exchange because of our inventory.
  • If we decide not to restock that size, we refund you the balance of your order minus the return shipping cost. No restocking fee.

RETURNS FOR REFUND — you want your money back

  • Request your return within 14 days of delivery, through your account (see HOW TO START). Requests after this window cannot be accepted, and the portal will not offer the option once the window has closed.
  • A 25% restocking fee applies and is deducted from your refund. This covers inspection, repackaging and returning the item to sellable stock.
  • Return shipping is at the purchaser's cost and is not refunded.
  • Once your return is received and inspected, your refund (less the restocking fee) is issued to your original payment method. Please allow 3-5 business days for funds to appear.

HOW TO START — EXCHANGE OR REFUND

  1. Go to capekennedyclothing.com/account and sign in with the email address you used to order. There is no password — we email you a one-time code.
  2. Open the order and click Request return.
  3. Select the item(s), choose a reason, and use the note to tell us whether you want an exchange (and which size or shirt) or a refund.
  4. Submit. You'll get a confirmation email straight away, and an approval email with return instructions once we've reviewed it — normally within one business day.

Prefer email? contact@capekennedyclothing.com with your order number still works, and the same terms apply.

DAMAGED, DEFECTIVE OR WRONG ITEM

If we got it wrong — wrong item, wrong size shipped, a missing item, or a manufacturing defect — none of the above applies. No fee, no return shipping cost, no 14-day limit. Please email us directly at contact@capekennedyclothing.com with your order number and a photo rather than using the returns portal — these are handled personally, and we'll make it right with a replacement at no cost to you.

LOST OR STOLEN PACKAGES

All orders ship insured. Once a package is in USPS's hands, delivery is outside our control and we cannot guarantee it.

If a package is lost or stolen in transit, the claim is filed with USPS by the recipient — start at usps.com. If you run into difficulty with the claim, contact us and we will help you work it through.

Please make sure your shipping address is correct before you order. We encourage you to verify it with an online address checker, the same care you'd take with anything else arriving by post. We can't be responsible for a package sent to an address that was entered incorrectly.