Shipping policy
SHIPPING POLICY
WHERE WE SHIP
We ship within the United States only - including Puerto Rico, Guam, the U.S. Virgin Islands, and APO/FPO/DPO military addresses. We do not ship internationally at this time.
HOW WE SHIP
All orders ship via USPS. USPS delivers to P.O. boxes and military addresses, so both are fine to use at checkout.
PROCESSING TIME
Orders are processed in 2-3 business days. Orders are fulfilled in the order they are received, which can occasionally mean an item sells out before your order is processed - if that happens we contact you right away. You'll receive a tracking confirmation by email (or SMS) as soon as your order leaves us.
Processing time is separate from transit time. The delivery estimates below are how long USPS takes after we hand the package over.
SHIPPING RATES AND DELIVERY TIMES
- Orders $85 and over - FREE shipping. 5-8 business days in transit.
- Orders under $85 - $7.95 Economy. 5-8 business days in transit.
Counting processing and transit together, most orders arrive within 7-11 business days of being placed.
Business days are Monday through Friday and exclude federal holidays. Transit times are USPS estimates, not guarantees - weather, holiday volume and carrier delays are outside our control.
ADDRESSES
Your shipping and billing address must match. This clears our automated fraud screening and keeps your order moving without a manual review.
Please check your address carefully before ordering. If a package is returned to us as undeliverable because the address was incorrect or incomplete, we will contact you to arrange reshipment. Reshipment postage is the customer's responsibility and the original shipping charge is not refundable.
PRE-ORDERS
Pre-order items ship on or before the date shown on that product's page. If your order combines a pre-order item with in-stock items, the entire order ships together when the pre-order item is ready. If you want the in-stock items sooner, please place them as a separate order.
CHANGES TO AN ORDER
If you request a change to a completed order, that order is cancelled immediately and you will need to place a new one. We are not able to edit orders in place.
LOST, STOLEN OR DAMAGED IN TRANSIT
See the LOST OR STOLEN PACKAGES section of our Return and refund policy. If an item arrives damaged or defective, or we sent the wrong item, that is covered in full under the DAMAGED, DEFECTIVE OR WRONG ITEM section of the same policy.
QUESTIONS
Email contact@capekennedyclothing.com with your order number and we'll take a look.
