Policies & Procedures

This page summarises how we ship, return and exchange. It matches our Return & Refund Policy and Shipping Policy. If anything ever appears to differ, those two policies govern.

PROCESSING & SHIPPING

In-stock items: Orders are processed in 2-3 business days and ship via USPS. Transit is typically 5-8 business days after we hand the package over, so most orders arrive within 7-11 business days of being placed.

Shipping rates: Orders $85 and over ship free. Orders under $85 are $7.95 Economy.

Where we ship: United States only, including Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO/DPO military addresses. We do not ship internationally at this time.

Pre-sale / pre-order items: Items marked "Pre-Sale" or "Pre-Order" ship on or before the date shown on that product's page, and otherwise 4-6 weeks following the date of order. If your order combines a pre-order item with in-stock items, the whole order ships together when the pre-order item is ready. Place a separate order if you want the in-stock items sooner. Pre-sale and pre-order items are final sale — each run is produced to order, so they cannot be returned, exchanged or cancelled once the order is placed.

All orders are fulfilled in the order they are received, which can occasionally mean an item sells out before your order is processed. A tracking confirmation email or SMS is sent when processing is complete.

If you request to change anything on a completed order, that order is cancelled immediately and you will need to place a new one. We cannot edit orders in place.

Your shipping and billing address must match. This clears our automated fraud screening and keeps your order moving without a manual review.

TEXT MESSAGES (SMS)

Order and shipping notifications — confirmations and tracking updates for orders you have placed — are transactional. They are not marketing, they are not part of any marketing programme, and they are sent when your order reaches that stage.

Marketing texts are separate and entirely optional. You receive them only if you have opted in, and opting in is never a condition of purchase. We send marketing texts only between 8:00 a.m. and 9:00 p.m. in your local time zone. Message frequency varies. Message and data rates may apply.

To stop marketing texts, reply STOP to any message from us. That takes effect immediately. You may also withdraw your consent by any other reasonable method — email contact@capekennedyclothing.com or call (321) 328-7762 — and we will honour any such request no later than ten (10) business days after we receive it. For help, reply HELP to any message, email us, or call the number above.

Opting out of marketing texts does not stop order and shipping notifications. If you would like those stopped as well, contact us and we will remove your number.

RETURNS & EXCHANGES

THE 14-DAY WINDOW

You have 14 days from the date of delivery, as confirmed by carrier tracking, to request a return or an exchange. After 14 days we cannot accept the item back. This applies to returns and exchanges alike.

Anything sent back to us must be unworn and unwashed, in excellent condition, with all tags attached, in its original packaging. Items that arrive worn, washed, damaged, or without their original packaging will not be accepted.

FINAL SALE — PRE-ORDERS, THE BONEYARD, DISCOUNTED SHIRTS, SOCKS AND CUSTOM WORK

Pre-sale and pre-order items are final sale. Each run is produced to order, so they cannot be returned, exchanged or cancelled once the order is placed — please use the size guide before you buy. The returns portal will show them as not eligible.

Shirts in The Boneyard, and any shirt sold at a clearance or discounted price, are FINAL SALE. They cannot be returned and they cannot be exchanged — including for a different size. This is stated on the product page before you add to cart, and Final Sale items are shown as not eligible in the returns portal. Please use the size guide before ordering.

Socks and sock bundles are also final sale — for hygiene reasons they cannot be returned or exchanged once shipped. Custom design work, production samples and B2B/bulk orders are final sale and are governed by the terms agreed for that project.

The one exception: if a pre-order, Boneyard or discounted shirt arrives damaged, defective, or we send the wrong item, the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full — no fee, no return shipping cost, no time limit.

SIZING — PLEASE USE THE SIZE GUIDE

Every shirt we sell has its full garment measurements published in our Size Guide — chest, hem, length and sleeve — taken directly from the factory specification, along with instructions for taking each measurement. Chest and hem are given as full circumference so you can compare them against a shirt you already own and wear.

Choosing your size is your decision, and the Size Guide is how we support it. We sell online and cannot see you, assess your build, or judge how you like a shirt to sit. For that reason we do not recommend sizes. If you write to us with a sizing question we will gladly send you the exact measurements for any size, but that is a restatement of the published chart — it is not a fitting recommendation, and it should not be relied on as one.

A NOTE ON MEASUREMENTS — THESE ARE GARMENTS, NOT MACHINED PARTS

Our shirts are cut and sewn from woven cloth by people, not stamped out of metal. Cloth stretches, moves under the cutter, and settles once it is sewn and pressed. We hold our factory to the specifications published in the Size Guide and we check against them, but a normal variance of 1–3 cm (about ⅜″–1¼″) is inherent to garment manufacturing and is present in every clothing brand you own, whether or not they tell you about it. This applies to each measurement exactly as it is published, including the full-circumference chest and hem figures.

A shirt measuring within this variance is a correctly made shirt and is not considered defective or mis-sized. It is one of the reasons we suggest comparing our measurements against a shirt you already wear rather than to a body measurement alone, and taking the larger size if you are between two.

A shirt that fits differently from how you hoped is not a fault in the garment. In that case the ordinary terms on this page apply: the 14-day window, the exchange and refund conditions, and return shipping at the purchaser's cost. Final Sale items remain final sale.

If a shirt falls clearly outside that variance — noticeably mis-cut, mis-graded, or badly out of proportion to its stated size — that is a manufacturing defect, not a sizing preference, and the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full: no fee, no return shipping cost, no time limit. Send us a photo with a tape measure across the flat garment and we will make it right.

Everything below applies to full-price shirts.

EXCHANGES

• Request your exchange within 14 days of delivery through your account (see HOW TO START). Choose the reason that fits and in the note tell us the size (or shirt) you want instead.
• There is no restocking fee on an exchange.
• Return shipping is at the purchaser's cost. Ship the original back to the address below with the carrier of your choice; the approval email includes the instructions.
• Exchanging for something at a higher price, you pay the difference. Lower price, we refund the difference.
• Your replacement ships as soon as we receive and inspect the original.
• Same-shirt size swaps on full-price shirts are approved as a matter of course — usually the same business day.

Return address:
Cape Kennedy Clothing
728 West Ave #6033
Port St. John, FL 32927

IF THE SIZE YOU WANT IS OUT OF STOCK

• If we have your size in stock, the 14-day window applies exactly as written above.
• If we don't have it, we will tell you, and we waive the 14-day window while you wait for it to come back. You will never lose an exchange because of our inventory.
• If we decide not to restock that size, we refund you the balance of your order minus the return shipping cost. No restocking fee.

RETURNS FOR REFUND

• Request your return within 14 days of delivery through your account (see HOW TO START). Requests after this window cannot be accepted.
• A 25% restocking fee applies and is deducted from your refund.
• Return shipping is at the purchaser's cost and is not refunded.
• Once received and inspected, your refund (less the restocking fee) is issued to your original payment method. Please allow 3-5 business days for funds to appear.

HOW TO START — EXCHANGE OR REFUND

1. Go to capekennedyclothing.com/account and sign in with the email you ordered with (we email you a one-time code — no password).
2. Open the order and click Request return.
3. Select the item(s), choose a reason, and use the note to tell us whether you want an exchange (and which size or shirt) or a refund.
4. Submit. You'll get a confirmation straight away and an approval email with return instructions once reviewed — normally within one business day.

Prefer email? contact@capekennedyclothing.com with your order number still works, and the same terms apply.

DAMAGED, DEFECTIVE OR WRONG ITEM

If we got it wrong — wrong item, wrong size shipped, a missing item, or a manufacturing defect — none of the above applies. No fee, no return shipping cost, no 14-day limit. Please email us directly with your order number and a photo rather than using the returns portal — these are handled personally, and we'll make it right with a replacement at no cost to you.

LOST OR STOLEN PACKAGES

All orders ship insured. Once a package is in USPS's hands, delivery is outside our control and we cannot guarantee it.

If a package is lost or stolen in transit, the claim is filed with USPS by the recipient — start at usps.com. If you run into difficulty with the claim, contact us and we will help you work it through.

Please make sure your shipping address is correct before you order. We encourage you to verify it with an online address checker, the same care you'd take with anything else arriving by post. We can't be responsible for a package sent to an address that was entered incorrectly.