Policies & Procedures

This page summarises how we ship, return and exchange. It matches our Return & Refund Policy and Shipping Policy. If anything ever appears to differ, those two policies govern.

PROCESSING & SHIPPING

In-stock items: Orders are processed in 2-3 business days and ship via USPS. Transit is typically 5-8 business days after we hand the package over, so most orders arrive within 7-11 business days of being placed.

Shipping rates: Orders $85 and over ship free. Orders under $85 are $7.95 Economy.

Where we ship: United States only, including Puerto Rico, Guam, the U.S. Virgin Islands and APO/FPO/DPO military addresses. We do not ship internationally at this time.

Pre-sale / pre-order items: Items marked "Pre-Sale" or "Pre-Order" ship on or before the date shown on that product's page, and otherwise 4-6 weeks following the date of order. If your order combines a pre-order item with in-stock items, the whole order ships together when the pre-order item is ready. Place a separate order if you want the in-stock items sooner.

All orders are fulfilled in the order they are received, which can occasionally mean an item sells out before your order is processed. A tracking confirmation email or SMS is sent when processing is complete.

If you request to change anything on a completed order, that order is cancelled immediately and you will need to place a new one. We cannot edit orders in place.

Your shipping and billing address must match. This clears our automated fraud screening and keeps your order moving without a manual review.

RETURNS & EXCHANGES

THE 14-DAY WINDOW

You have 14 days from the date of delivery, as confirmed by carrier tracking, to request a return or an exchange. After 14 days we cannot accept the item back. This applies to returns and exchanges alike.

Anything sent back to us must be unworn and unwashed, in excellent condition, with all tags attached, in its original packaging. Items that arrive worn, washed, damaged, or without their original packaging will not be accepted.

FINAL SALE — THE BONEYARD AND DISCOUNTED SHIRTS

Shirts in The Boneyard, and any shirt sold at a clearance or discounted price, are FINAL SALE. They cannot be returned and they cannot be exchanged — including for a different size. This is stated on the product page before you add to cart. Please use the size guide before ordering.

The one exception: if a Boneyard or discounted shirt arrives damaged, defective, or we send the wrong item, the DAMAGED, DEFECTIVE OR WRONG ITEM section below applies in full — no fee, no return shipping cost, no time limit.

Everything below applies to full-price shirts.

EXCHANGES

  • Request your exchange within 14 days of delivery.
  • There is no restocking fee on an exchange.
  • Return shipping is at the purchaser's cost. Two ways to do it: we can send you an invoice for return postage, or you can ship it back yourself to the address below. Tell us which you'd prefer when you email us.
  • Exchanging for something at a higher price, you pay the difference. Lower price, we refund the difference.
  • Your replacement ships as soon as we receive and inspect the original.

Return address:
Cape Kennedy Clothing
728 West Ave #6033
Port St. John, FL 32927

IF THE SIZE YOU WANT IS OUT OF STOCK

  • If we have your size in stock, the 14-day window applies exactly as written above.
  • If we don't have it, we will tell you, and we waive the 14-day window while you wait for it to come back. You will never lose an exchange because of our inventory.
  • If we decide not to restock that size, we refund you the balance of your order minus the return shipping cost. No restocking fee.

RETURNS FOR REFUND

  • Request your return within 14 days of delivery. Requests after this window cannot be accepted.
  • A 25% restocking fee applies and is deducted from your refund.
  • Return shipping is at the purchaser's cost and is not refunded.
  • Once received and inspected, your refund (less the restocking fee) is issued to your original payment method. Please allow 3-5 business days for funds to appear.

HOW TO START EITHER ONE

Email contact@capekennedyclothing.com with your order number and whether you want an exchange or a refund. For exchanges, tell us whether you'd like us to invoice you for return postage or you'll be shipping it back yourself.

DAMAGED, DEFECTIVE OR WRONG ITEM

If we got it wrong — wrong item, wrong size shipped, or a manufacturing defect — none of the above applies. No fee, no return shipping cost, no 14-day limit. Email us with a photo and we'll make it right.

LOST OR STOLEN PACKAGES

All orders ship insured. Once a package is in USPS's hands, delivery is outside our control and we cannot guarantee it.

If a package is lost or stolen in transit, the claim is filed with USPS by the recipient — start at usps.com. If you run into difficulty with the claim, contact us and we will help you work it through.

Please make sure your shipping address is correct before you order. We encourage you to verify it with an online address checker, the same care you'd take with anything else arriving by post. We can't be responsible for a package sent to an address that was entered incorrectly.